Privacy policy
PRIVACY POLICY
Last updated: August 31, 2026
1. INTRODUCTION
This Privacy Policy describes how Vennire Co. ("we", "us", or "our") collects, processes, uses, stores, and protects personal information when customers browse our website, purchase products, contact our support team, or otherwise use our services.
We take the protection of customer information seriously and aim to handle personal data in accordance with applicable privacy and data protection requirements, including:
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General Data Protection Regulation (GDPR)
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UK GDPR and Data Protection Act 2018
2. DATA CONTROLLER
For inquiries concerning personal information, privacy, or applicable data protection matters, you can contact us using the following details:
Registered Address: Calle Galeón 18, 28220 Majadahonda, Madrid, España
Email: info@vennire.com
Phone: +44 7537 106145
3. PERSONAL DATA WE COLLECT
3.1 Information you provide
When you place an order, communicate with our customer support team, or otherwise interact with our website and services, we may collect information including:
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Full name
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Billing and delivery address
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Email address
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Telephone number
3.2 Payment Information
Payments submitted through our online store are securely processed by Stripe.
Vennire Co. does not directly store customers' complete payment card information, including full card numbers.
Stripe may process information required to complete and secure transactions, including:
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Payment method information
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Transaction details
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Information used for fraud detection, verification, and payment security
3.3 Information collected automatically
When you visit or interact with our website, certain technical and usage information may be collected automatically, including:
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IP address
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Browser, device, and related technical information
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Website usage information, such as pages viewed and interactions with our services
3.4 Cookies and similar technologies
Our website may use cookies and comparable technologies for purposes including:
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Providing essential website functionality
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Measuring and analyzing website performance
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Improving the browsing and shopping experience
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Supporting advertising and marketing activities where the appropriate consent has been provided
4. HOW WE USE YOUR DATA
Personal information may be collected and processed for purposes including:
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Processing, managing, and delivering customer orders
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Providing customer support and responding to requests or inquiries
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Processing payments and detecting potentially fraudulent transactions
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Complying with applicable legal, accounting, and regulatory obligations
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Maintaining and improving our website, services, and customer experience
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Sending marketing communications where the required consent or other lawful basis applies
5. LEGAL BASIS FOR PROCESSING (GDPR)
Where GDPR or UK GDPR applies, we may process personal information based on one or more of the following legal grounds:
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Contract: where processing is necessary to process, manage, or fulfil a customer order
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Legal obligation: where information must be processed or retained to satisfy accounting, taxation, regulatory, or other legal requirements
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Legitimate interests: including protecting our services, preventing fraud, maintaining security, and improving our business operations
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Consent: where consent is required for activities such as certain marketing communications or non-essential cookies
6. SHARING YOUR DATA
We only share personal information with third parties where reasonably necessary to operate our online store, fulfil customer purchases, provide our services, or meet applicable legal obligations.
Relevant service providers may include:
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Stripe for payment processing, transaction security, and fraud prevention
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Shopify for ecommerce platform services and online store functionality
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Shipping, fulfilment, and logistics providers involved in preparing and delivering customer orders
These service providers may process relevant personal information where required to perform their services and are expected to handle such information in accordance with applicable data protection requirements.
7. INTERNATIONAL DATA TRANSFERS
Because our ecommerce operations and service providers may operate internationally, personal information may be transferred to or processed in countries outside the European Union or United Kingdom, including the United States.
Where required under applicable legislation, appropriate safeguards may be implemented for international transfers, which may include:
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Standard Contractual Clauses (SCCs)
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Data Privacy Framework mechanisms where applicable
8. DATA RETENTION
Vennire Co. retains personal information only for as long as reasonably necessary for the purposes for which it was collected, the operation of our business, and compliance with applicable legal requirements.
Depending on the type of information, retention periods may include:
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Order and transaction records for approximately 6–10 years where required for accounting, taxation, or other legal purposes
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Customer support records for as long as reasonably necessary to manage inquiries, claims, or disputes
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Marketing information until consent is withdrawn or there is no longer a valid reason to retain the information
9. YOUR RIGHTS (EU & UK USERS)
Where applicable under EU or UK data protection legislation, individuals may have rights including:
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Requesting access to personal information held about them
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Requesting correction of inaccurate or incomplete information
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Requesting deletion of eligible personal information
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Requesting restrictions on certain processing activities
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Objecting to certain processing of personal information
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Requesting data portability where applicable
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Withdrawing previously provided consent at any time
To submit a privacy or personal data request, please contact:
10. DATA SECURITY
Vennire Co. applies reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, misuse, disclosure, alteration, destruction, or loss.
These safeguards may include:
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SSL encryption
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Secure payment processing through trusted third-party providers
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Restricted and controlled access to customer information
While we take reasonable measures to protect personal information, no electronic transmission or storage system can guarantee complete security.
11. COOKIES POLICY
Our website may use cookies and related technologies in accordance with applicable EU and UK privacy requirements.
Where consent is required, visitors may be able to:
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Accept or reject non-essential cookies
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Adjust available preferences through our cookie consent tools
Cookies that are strictly necessary for the operation, security, or essential functionality of the website may be used without separate consent where permitted under applicable law.
12. THIRD-PARTY LINKS
Our website may contain links to websites, platforms, or services that are independently operated by third parties.
Vennire Co. does not control these external services and is not responsible for their content, security measures, privacy practices, or individual policies.
We encourage users to review the relevant privacy policies of third-party websites before providing them with personal information.
13. CHILDREN'S DATA
Our website and ecommerce services are not designed or intended for individuals under the age of 18.
We do not knowingly seek to collect personal information from minors through our website or services.
14. CHANGES TO THIS POLICY
Vennire Co. may periodically revise this Privacy Policy to reflect changes to our services, business operations, privacy practices, or applicable legal requirements.
When changes are made, the revised Privacy Policy will be published on this page and the "Last updated" date will be updated accordingly.
15. CONTACT
For questions, concerns, or requests relating to privacy or the processing of personal information, please contact:
Email: info@vennire.com
Phone: +44 7537 106145
Registered Address: Calle Galeón 18, 28220 Majadahonda, Madrid, España
16. COMPLAINTS
Customers located in the European Union or United Kingdom may have the right to submit a complaint to the relevant data protection authority in their jurisdiction.
Before doing so, we encourage you to contact Vennire Co. so that our team can review your concern and attempt to provide an appropriate resolution.