Terms of service

TERMS OF SERVICE / TERMS AND CONDITIONS

Last updated: August 31, 2026

1. COMPANY INFORMATION

This website and online store are operated by Vennire Co.

Registered Address: Calle Galeón 18, 28220 Majadahonda, Madrid, España

Email: info@vennire.com

Phone Number: +44 7537 106145

Throughout these Terms, the expressions “we”, “us”, and “our” refer to Vennire Co. and the operator responsible for this online store.

2. SCOPE AND APPLICABILITY

These Terms and Conditions apply to customers who purchase products through our website from the European Union (EU) and the United Kingdom (UK).

We operate as a US-based business serving customers internationally and seek to comply with applicable consumer protection requirements relevant to the EU and UK markets.

3. ACCEPTANCE OF TERMS

By accessing our website, using our services, or placing an order, you confirm that:

  • You have read, understood, and agreed to these Terms

  • You have the legal capacity necessary to enter into a binding agreement

If you do not accept these Terms, you should not complete a purchase through our website.

4. PRODUCTS

Vennire Co. makes reasonable efforts to provide customers with:

  • Clear and accurate product descriptions

  • Prices that are displayed transparently

  • Fair representations of the products offered through our store

However:

  • Slight differences in appearance, colour, or presentation may occasionally occur

  • Product availability may change at any time without prior notice

  • We may update, replace, or discontinue products where necessary

5. PRICING, VAT AND DUTIES

Product prices may be displayed in GBP or USD, depending on the applicable store configuration, market, and customer location.

Where required, VAT is handled in accordance with relevant EU and UK requirements.

Any applicable customs charges, import duties, or similar costs will either be communicated during the checkout process or covered by us where expressly indicated.

Vennire Co. does not intentionally apply undisclosed charges after an order has been completed.

6. PAYMENTS

Payments submitted through our website are securely processed through Stripe.

Vennire Co. does not directly store customers' complete payment card information.

By submitting a payment, you confirm that:

  • You are authorized to use the payment method selected

  • The billing and payment information provided is complete and accurate

Transactions may also be subject to reasonable security and fraud-prevention checks.

7. ORDER CONFIRMATION

After an order has been successfully submitted:

  • A confirmation will be sent to the email address provided during checkout

  • Receiving this confirmation does not necessarily constitute final acceptance of the order

We may decline or cancel an order where reasonably necessary, including circumstances involving:

  • Suspected fraudulent or unauthorized activity

  • Payment authorization or verification issues

  • Inventory, availability, or stock errors

If we cancel an order after payment has already been collected, an appropriate refund will be issued.

8. ORDER PROCESSING TIMES

Orders are typically processed within:

1 to 3 business days

Order preparation may include:

  • Verification of order and customer information

  • Product inspection and quality checks

  • Packaging and preparation for shipment

Orders are generally processed on business days and not during weekends or applicable public holidays.

9. SHIPPING AND DELIVERY (EUROPE AND UK)

Vennire Co. currently provides delivery throughout the European Union and the United Kingdom.

Estimated shipping periods following dispatch are:

  • European Union: 5 to 10 business days

  • United Kingdom: 5 to 9 business days

The estimated total timeframe, including processing and shipping, is:

6 to 13 business days

Delivery periods are estimates rather than guarantees and may occasionally be affected by carrier delays, customs procedures, increased demand, or circumstances outside our reasonable control.

10. DELIVERY RESPONSIBILITY

Vennire Co. will provide reasonable assistance with eligible orders until successful delivery has been completed.

If an order is:

  • Lost while in transit

  • Damaged during transportation

  • Not delivered within a reasonable period

Depending on the circumstances, we may:

  • Arrange a replacement without additional charge, or

  • Issue a full refund

11. RIGHT OF WITHDRAWAL (EU AND UK LAW)

Eligible customers located in the EU and UK may withdraw from their purchase within:

30 days from the date of delivery

For a standard return to qualify:

  • The product must remain unused and in its original condition

  • The customer must contact us at info@vennire.com

Further conditions and instructions relating to returns are available in our Return & Refund Policy.

12. REFUNDS

Where a refund has been approved, it will:

  • Be processed within 30 days after the applicable returned goods have been received

  • Be issued using the original payment method

Vennire Co. will cover applicable return shipping expenses where the product received is:

  • Defective

  • Incorrect

  • Damaged

Returns made for other reasons remain subject to the requirements described in our Return & Refund Policy.

13. LEGAL GUARANTEES (EU AND UK COMPLIANCE)

We recognize and respect applicable mandatory consumer protection rights.

Where required under applicable legislation:

  • Products must correspond with their advertised description

  • Goods must satisfy applicable quality requirements

  • Eligible customers may have access to remedies including repair, replacement, or refund

Nothing contained within these Terms is intended to remove, limit, or exclude mandatory statutory consumer protections.

14. FRAUD PREVENTION

To protect our customers, transactions, and business operations, orders may be reviewed for potential fraudulent, suspicious, or unauthorized activity.

Where reasonably necessary, Vennire Co. may:

  • Request additional information or verification

  • Temporarily delay processing while verification is completed

  • Refuse or cancel transactions reasonably considered suspicious or unauthorized

15. LIMITATION OF LIABILITY

Nothing in these Terms excludes or restricts rights or liabilities that cannot legally be excluded under applicable EU or UK consumer legislation.

To the extent permitted by applicable law:

  • Vennire Co. is not responsible for indirect or consequential losses resulting from improper, unauthorized, or unlawful use of our website or products

  • We remain responsible for fulfilling our applicable obligations relating to customer orders that we have accepted

16. INTELLECTUAL PROPERTY

Unless otherwise stated, website materials associated with Vennire Co., including branding, written content, graphics, images, layouts, and other materials, may be protected by applicable intellectual property rights.

Unauthorized copying, reproduction, modification, distribution, publication, or commercial use of protected content is prohibited.

17. THIRD-PARTY SERVICES

Certain aspects of our ecommerce operations depend on services provided by independent third parties, including:

  • Stripe for payment processing

  • Shopify for ecommerce platform functionality

These third-party providers operate according to their own terms, privacy policies, and business practices.

Vennire Co. is not responsible for independent policies or practices implemented by these external providers.

18. MODIFICATIONS

Vennire Co. may revise these Terms periodically to reflect changes in our services, business operations, procedures, or applicable legal requirements.

Any revised Terms will become effective once the updated version is published on our website.

19. GOVERNING LAW

These Terms are subject to:

  • Applicable consumer protection requirements of the European Union and United Kingdom where relevant

  • United States law where applicable

Nothing in these Terms affects mandatory consumer rights available under the laws applicable to a customer's jurisdiction.

20. DISPUTE RESOLUTION

Vennire Co. aims to address customer concerns and disputes in a fair, transparent, and efficient manner.

Customers who experience an issue relating to an order, product, or service are encouraged to contact our customer support team first. This allows us to review the circumstances and work toward an appropriate resolution.

Nothing in this section limits mandatory dispute resolution rights, statutory remedies, or other consumer protections available under applicable law.

21. CONTACT

For questions concerning these Terms, our services, or an existing order, please contact:

Email: info@vennire.com

Phone: +44 7537 106145

Registered Address: Calle Galeón 18, 28220 Majadahonda, Madrid, España

Response time: within 24 to 48 hours.