Shipping policy

SHIPPING POLICY

Last updated: August 31, 2026

1. SHIPPING DESTINATIONS

Vennire Co. currently provides shipping to customers located in:

  • Countries throughout the European Union (EU)

  • The United Kingdom (UK)

If your country or delivery destination cannot be selected during checkout, shipping to that location is not currently available.

2. ORDER PROCESSING TIME

Orders are generally verified, prepared, and processed within:

1 to 3 business days

During this period, our order preparation process may include:

  • Verification of order and payment information

  • Product inspection and quality control

  • Packaging and preparation for dispatch

Orders are normally processed from Monday to Friday, excluding applicable public holidays.

Orders submitted after 5:00 PM local warehouse time will usually begin processing on the following business day.

3. SHIPPING TIMES

Once an order has been dispatched, estimated shipping times are:

  • European Union (EU): 5 to 10 business days

  • United Kingdom (UK): 5 to 9 business days

These delivery estimates apply from the date the order is dispatched.

4. TOTAL DELIVERY TIMEFRAME

The estimated total timeframe, including both processing and shipping, is approximately:

6 to 13 business days

This timeframe includes the preparation of your order and its subsequent transportation to the delivery destination.

Please note that estimated delivery dates are not guaranteed and may vary depending on the destination, shipping carrier, and circumstances affecting transportation.

5. SHIPPING COSTS

Where shipping charges apply, they will:

  • Be calculated and clearly displayed before the order is completed, or

  • Be waived when an eligible free shipping promotion or offer applies

Vennire Co. does not intentionally apply undisclosed shipping fees after checkout has been completed.

6. CUSTOMS, DUTIES AND TAXES

We aim to make international shipping as clear and straightforward as reasonably possible.

  • Applicable VAT is handled in accordance with relevant EU and UK requirements

  • Where possible, applicable customs duties and taxes are included in the final amount charged to the customer

Any additional delivery-related costs that may apply will be communicated during checkout where required.

7. TRACKING INFORMATION

After your order has been dispatched:

  • Tracking details will be sent to the email address associated with your purchase

  • Tracking information may take approximately 1 to 3 days to become active or display its first update

Please note that carrier tracking systems may occasionally require additional time to register new shipment information.

8. DELIVERY RESPONSIBILITY

Vennire Co. will provide reasonable assistance with delivery-related issues until an eligible order has been successfully delivered.

If a shipment is:

  • Lost during transportation

  • Damaged while in transit

  • Not delivered within a reasonable period

Following an appropriate review of the circumstances, we may:

  • Arrange a replacement at no additional cost, or

  • Provide a full refund

9. DELIVERY DELAYS

We make reasonable efforts to ensure orders arrive within the estimated delivery periods. Nevertheless, occasional delays may occur due to factors including:

  • Customs clearance procedures

  • Carrier or transportation disruptions

  • Seasonal periods or unusually high order volumes

  • Events or circumstances outside our reasonable control

If your order experiences a significant delay, please contact our customer support team. We will review the available shipment and tracking information and assist you with the issue.

10. INCORRECT ADDRESS

Customers are responsible for ensuring that all delivery information entered during checkout is complete and accurate.

If you notice an error in your shipping address after completing your order:

  • Contact us as soon as possible at info@vennire.com

  • We will make reasonable efforts to update the delivery information if the order has not yet been dispatched

Vennire Co. cannot accept responsibility for an order successfully delivered to an incorrect address originally supplied by the customer.

11. FAILED DELIVERY OR UNCLAIMED PARCELS

If the shipping carrier is unable to complete delivery:

  • Another delivery attempt may be arranged, or

  • The parcel may temporarily be held at an appropriate collection point or facility

If an undeliverable or unclaimed parcel is subsequently returned:

  • We may arrange a new shipment, which may be subject to an additional shipping charge where applicable, or

  • An applicable refund may be issued after deducting relevant shipping costs where appropriate

12. CONTACT

For questions or assistance concerning shipping, tracking, or delivery, please contact:

Email: info@vennire.com

Phone: +44 7537 106145

Registered Address: Calle Galeón 18, 28220 Majadahonda, Madrid, España

Our usual response time is within 24 to 48 hours.